Answers for everyday questions.

Kanata: $22 for infant, toddler and preschool care. Arnprior: $22 for infants and toddlers, $21.74 for preschool, $14.18 for before and after school, or $12 for either session. See the fee table for base fees and CWELCC rates.

Both Heritage centres participate in Canada-wide Early Learning and Child Care (CWELCC). Our fee table separates the base schedule before the reduction from the reduced parent rate. Eligible families pay the applicable reduced rate, not both amounts. Your centre confirms eligibility and the rate for your program.

Your fees cover the place reserved for your child under your enrolled schedule. A daily rate is how we calculate that fee; it is not a drop-in price charged only when your child attends. Statutory holidays and agreed planned closures remain paid days. Staffing, premises and other ongoing costs continue throughout the year. See your enrolment agreement for the closure calendar and any credit arrangements.

Please pay your child’s fees daily, in line with your payment agreement. A paid closure day does not cancel the fee. If an invoice looks wrong or you need to discuss a payment, contact us so Jude can review it privately.

Kanata offers infant, toddler and preschool programs. Arnprior offers those programs plus before- and after-school care. We’ll help you find the right program and discuss current availability.

Choose your centre on Plan a visit. Tell us the program and start window you have in mind, and the team will discuss availability and a suitable tour time. The current preview accepts sample enquiries only.

Contact your centre supervisor about availability and the waiting list. An enquiry or tour does not reserve a space or confirm enrolment.

Kanata is open Monday to Friday, 7 a.m. to 6 p.m. The centre closes on observed statutory holidays and from December 25 through January 1. Please check the centre’s closure calendar when planning care.

Arnprior is open Monday to Friday, 7 a.m. to 6 p.m. The centre closes on observed statutory holidays and from December 25 through January 1. Please check the centre’s closure calendar when planning care.

Bring labelled spare clothing, indoor and outdoor shoes, clothing for the weather and a comfort item. The team will confirm any infant supplies or toileting items your child needs.

Lunch and morning and afternoon snacks are prepared on site. Speak with your centre before your child starts so we can discuss allergies and individual food needs together.

We use Lillio, formerly HiMama, to keep families connected with the centre. It’s where you can receive updates and communicate with the team. Ask your supervisor for your family’s invitation and help getting started.

The timing depends on the symptoms. For vomiting or diarrhea, the general wait is at least 48 hours after the last episode. Respiratory symptoms should be improving for at least 24 hours, with no fever or fever-reducing medicine. Our illness guide explains the timeline and when to seek specific advice.

Please speak with your supervisor before bringing medication. The team will explain the authorization form, original-container requirements and any individual care arrangements. Keep medication details out of the website enquiry form.

Jude handles invoices, balances, refunds and other account-specific questions privately. Contact your centre to arrange that conversation. The website helper cannot access your account.

No. It matches your question to reviewed answers on your device. It does not send your question to an AI service or save the conversation. Closing it clears the chat. Please leave out names, medical histories and account details.

Open Parent handbooks and choose Kanata or Arnprior. Each centre has its own PDF. The current fee table is also linked there so you can check the latest rates alongside your handbook.